Tour Pass Refund Policy
Table of Contents
Refunds are allowed when certain conditions below are met (see below).
Trip Protection Was NOT Purchased:
- LESS than 30-days have passed since purchase date and 48-hours given to cancel reservations (if made), we will refund minus 3% refund fee.
- MORE than 30-days have passed since purchase date – we will not refund, however we will allow your pass to be used up to 1-year from purchase date at any time.
- If any visits or check-in were made that occurred prior to your request for cancel or reschedule, we cannot refund under any circumstances.
Trip Protection WAS Purchased:
- We will refund if it’s within 1-year of purchase date minus 3% refund fee and minus your Trip Protection fee (5% of purchase) if the following conditions are met:
- If Featured Reservations Were Made:
- 48-hours is required before tour departure time to refund. We will do our best to try and cancel with Vendors…if we are unsuccessful you can be refunded minus the cost of the tours we were unable to cancel.
- No Featured Reservations Made: We will refund your purchase minus the 3% refund fee and minus your Trip Protection fee (5% of purchase).
- 1- Year Has Passed and You Have Not Used Your Pass: Your pass will expire with no refund given.
How to Request a Refund:
- Submit a refund request via the Contact Us page by filling out the form. Please include the name the passes were purchased under, the pass ID or order ID is helpful as well but not required.
Tour Cancellations or Rescheduling of Tours:
- We’re required to follow participating tour operator’s reschedule processes which vary from operator to operator.
- In the majority of cases, Customers can cancel or reschedule within 48-hours prior to the scheduled tour departure time unless otherwise stated.
- If cancellation is allowed, TourPasss will remove said tour from your pass and allow you to choose another tour. No cash refund value is permitted.
- Trip Protection does not cover tour cancellations or rescheduling.
END OF REFUND POLICIES
